Shipping policy

Last updated: August 18, 2026

Where we ship
We currently ship within the United States only. We're a small brand still growing, and we hope to reach more places down the road.

Free shipping
Enjoy free standard shipping on all US orders over $70.

Processing time
Every box is curated and packed by hand, so please give us 1 to 2 business days to prepare your order before it ships. During busier seasons it can take a little longer, and we'll always keep you posted.

Shipping methods and rates
We ship with USPS. You'll see the available shipping options, timing, and cost at checkout, so you can choose what works best for your gift. In a hurry? Choose a faster option, or leave us a note and we'll do everything we can to get it there on time.

Delivery times
Once your box ships, delivery time depends on the USPS option you choose at checkout. Please note these are estimates provided by the carrier, and once a package is in their hands, delivery timing is out of our control.

Gift delivery on a specific date
If your gift is tied to a certain day, like an adoption day or a birthday, tell us the exact date in the order notes at checkout and also send it to us at hello@dearlygoods.com or through our contact page. For anything close to the date, we recommend a faster shipping option so it arrives in time. We can't promise an exact delivery day, but the more notice you give us, the better we can plan for it.

Wrong or incomplete addresses
Please double-check your shipping address at checkout — it's the one thing we can't fix once your box has shipped. If you catch a mistake, reach us right away at hello@dearlygoods.com with your order number, and we'll help if the box hasn't shipped yet. If a package comes back to us due to an incorrect or incomplete address, we'll gladly resend it once the reshipping cost is covered.

Lost or delayed packages
If your tracking hasn't updated in a while or your box seems lost in transit, reach out at hello@dearlygoods.com and we'll help you track it down. While carrier delays are outside our control, we'll do everything we can to make sure your gift arrives.

Questions?
Write to us anytime at hello@dearlygoods.com or through our contact page. We'll get back to you the way a friend would, not a form.