Right now, our Pet Lovers collection is made for the pet parent, the person who loves their dog or cat like family. These boxes celebrate them: the human whose whole heart belongs to a four-legged companion. We're always dreaming up new collections, so this is just where our story begins.

Yes, and it's one of the loveliest ways to give a Dearly Goods box. Just enter their address at checkout, and when you reach the order notes near the end, add anything you'd like us to include. We'll ship it straight to them, ready to open.

Never. Every box goes out with no prices or paperwork inside, only your note and what you chose for them. Your receipt stays with you, so keep it somewhere safe in case you ever need it. The only thing waiting at their door is the gesture itself.

Of course. Every box includes a card with your message, written out by hand so it feels like it came from you and not from a printer. Just add your note in the order notes at checkout and we'll take care of the rest.

It happens, and it's an easy fix. Email us at hello@dearlygoods.com or reach out through our contact page with your order number and whatever you'd like to add or change. As long as your box hasn't shipped yet, we'll do our best to make it happen.

We'll always do our best, though the final delivery timing rests with the carrier. If your gift is for a specific day, tell us the date in two places so nothing slips through: the order notes at checkout, and a message to us at hello@dearlygoods.com or through our contact page. For anything time-sensitive, choose a faster shipping option and order at least 5 to 7 business days ahead so we can plan for it.

Every box is described in full on its own page, so you'll always know exactly what you're giving. Each piece is chosen to belong together: comforting things, thoughtful details, and small touches picked for someone who adores their pet.

Both. We curate separately for dog lovers and cat lovers, because the love is the same but the little things that make someone smile are not. You'll find the right fit on each box's page. And remember, the gift is for the human who loves them.

Every box is curated and packed by hand, so a small detail may vary now and then depending on what we have that season. What never changes is the quality, or the care behind what goes in.

Not just yet, it isn't something we offer right now. But we're always listening. If there's something you'd love to see, tell us on our contact page or write to hello@dearlygoods.com. Your ideas shape what we make next.

If your box includes socks, they come in one size that fits most, US 9 to 11.

Every box is packed by hand, so give us 1 to 2 business days to prepare your order before it ships. During busier seasons it can take a little longer, and we'll always keep you posted.

We ship across the US with USPS. You'll see the available options and timing at checkout, so you can pick what works for your gift. In a hurry? Choose a faster option, or leave us a note and we'll do everything we can to get it there on time.

If you spot a mistake or want to update your gift note, reach us right away, by email at hello@dearlygoods.com or through our contact page, with your order number. We can change the address, adjust details, or cancel your order within 6 hours of purchase. After that your box may already be in the works, so we can't guarantee changes, but we'll always let you know where things stand.

Treat the delicate pieces gently. Keep them away from moisture, wipe them clean with a soft dry cloth, and store them somewhere they won't get knocked around. A little care keeps them looking the way they arrived.

We pack every box carefully and do everything we can to make sure it reaches you in perfect shape. If the box and what's inside arrive genuinely damaged, email us a photo within 48 hours of delivery at hello@dearlygoods.com, or reach out through our contact page, and we'll make it right.

We work carefully to make sure this never happens, and honestly, it's the last thing we'd want for your gift. But if something isn't right, get in touch at hello@dearlygoods.com or through our contact page and send us a photo within 48 hours of your package arriving. We'll make the correction at no extra cost to you.

You can cancel for a full refund within 6 hours of placing your order. Reach us as soon as you can, by email at hello@dearlygoods.com or through our contact page, with your order number, and we'll take care of it. After that window your box may already be in preparation, so we can't guarantee a cancellation.

Because each box is curated as a gift, we aren't able to accept general returns or exchanges. The one exception is damage: if your order arrives in poor condition, contact us within 48 hours with a photo, at hello@dearlygoods.com or through our contact page, and we'll take care of you. Everything else, we hope, is meant to be kept and loved.

We're always here. If there's anything you're wondering about, write to us at hello@dearlygoods.com or reach out through our contact page, and we'll get back to you the way a friend would, not a form.