Refund policy

Last updated: August 18, 2026

Curated gifts
Every Dearly Goods box is curated and packed by hand as a gift. Because of the nature of these items, we aren't able to accept general returns or exchanges. Everything else, we hope, is meant to be kept and loved.

Cancellations
If you change your mind, you can cancel your order for a full refund within 6 hours of placing it. Just email us at hello@dearlygoods.com or reach out through our contact page with your order number, and we'll take care of it. After that window your box may already be in preparation, so we can't guarantee a cancellation, but we'll always let you know where things stand.

Damages and wrong orders
Please check your order as soon as it arrives. We pack every box carefully and inspect it before it ships, so problems should be rare. But if your box arrives genuinely damaged, or you receive an order that isn't what you chose, email us a photo within 48 hours of delivery at hello@dearlygoods.com, or reach out through our contact page, and we'll make it right at no extra cost to you.

Returned packages
Please double-check your shipping address at checkout — it's the one thing we can't fix once your box has shipped. If a package comes back to us because of an incorrect or incomplete address, we'll gladly resend it once the reshipping cost is covered.

Refunds
When a refund is approved (for a cancellation or an issue we've resolved with a refund), it's issued to your original payment method within 10 business days. Please remember it can take extra time for your bank or card provider to process and post it. If more than 15 business days have passed since we approved your refund and you still don't see it, contact us at hello@dearlygoods.com and we'll follow up.

Shipping
We currently ship within the United States only, via USPS.

Questions about your order?
If anything isn't right or you're unsure about something, write to us at hello@dearlygoods.com or through our contact page. We'll get back to you the way a friend would, not a form.